Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the service. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

- Customer's account must be in good standing
- Service must not be used
- Service malfunctions or doesn't work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to csjahreszeitsafari@hotmail.com or write a letter to Elkuirei,Arusha,Mianzini P.O.BOX 459 TANZANIA

This document was last updated on April 3, 2020